So, back in December, on December 9th, to be exact, because I have an email notice, I decided to order business cards through Vistaprint. They offer free (for the price of shipping) business cards. You can upgrade various things about them for very little fee but I went with the basic freebie cards. I get an email stating they had shipped and would arrive on December 16th (or so).
Around this time, I was in the middle of moving into a new house. This is notable due to the change of address but also notable because, as far as I know, I have been getting all of my mail forwarded. I also have ordered a crapload of packages of things and furniture and Christmas gifts in this time period. It may be useful to note that I STILL OWN the other house. Mail going there addressed to me will get to me anyway eventually…
Come December 31st, I realized that I had never gotten my business cards. The tracking information says they were sent via UPS but delivered to the local post office for the final leg of the journey. The tracking information says they were sent tot he old address and then listed it as being forwarded to the new address.
I went to the post office to look into it one morning. The mail people were less than helpful and basically said “we don’t have it here”.
Fine, fuck, whatever. I go to Vistaprint’s website, I use their support to tell them I never got my package. I get a second shipping notice in the mail. Hey, cool, they resent my order, no harm done. Hopefully this time the idiots at the Post Office can handle delivering this package, you know, because that is pretty much the only thing the Post Office does.
Package shipped out on 1/10/2012.
Groveport, OH, United States | 01/10/2012
Package received for processing by UPS Mail Innovations01/10/2012
Shipment information received by UPS Mail Innovations01/11/2012
Package processed by UPS Mail Innovations origin facilityGroveport, OH, United States | 01/11/2012
Package transferred to destination UPS Mail Innovations facility01/12/2012
Package received for sort by destination UPS Mail Innovations facilityKansas City, MO, United States | 01/12/2012
Postage Paid/Ready for destination post office entryST LOUIS, MO, United States | 01/13/2012
Package transferred to local post officeHAZELWOOD, MO, United States | 01/12/2012 | 9:12 A.M.
Electronic Shipment Information Received for Package by Post Office01/13/2012 | 10:27 A.M.
Shipment Acceptance at Post Office01/13/2012 | 12:45 P.M.
Package processed by local post officeHAZELWOOD, MO, United States | 01/13/2012 | 1:13 P.M.
Package processed by local post office01/14/2012 | 7:40 A.M.
Received by the local post office01/14/2012 | 8:57 A.M. |
Package sorted by local post office01/14/2012 | 9:06 A.M. |
Local post office attempted delivery, package is undeliverable as addressed. Contact sender for further assistance.01/14/2012 | 9:07 A.M.
Package out for local post office deliveryPANA, IL, United States | 01/14/2012 | 11:48 A.M.
Package was forwarded to the receiver’s address that is on file with the local post office.
The 14th comes around, and I still do not have my package. It was originally scheduled to be delivered by the 16th, I wait until sometime in the 20s to give them the benefit of the doubt. Surely my package did not get lost… AGAIN.
Irritated, I print both sets of tracking information and go tot he post office. They claim they can use one of the numbers to look it up but when the person comes back, I get nothing useful. Basically, they claim that there “must have been some sort of deliver conformation preventing delivery”.
This may be true, but I have doubts.
First, it says it was undeliverable as addressed, then it says “package out for delivery”. Then it says “Package forwarded to receivers address on file”. Why would it say it was forwarded to the on file address if the package couldn’t be forwarded? Why not put “returned to sender”.
Secondly, this was a free set of business cards, so I doubt Vistaprint added any sort of delivery conformation. i can tell you for sure I did not. I pretty much always pick the cheapest shipping option because I don’t give a shit how long it takes to send my packages. Also, I feel like add-ons like that are mostly scams to make money. Delivery conformation is served by the tracking information and it’s something I should have to pay extra to confirm that the fucking post office is doing their ONE FUCKING JOB.
So in the end, everyone loses.
I lose because I don’t get my business cards. I’m also out like $5 shipping, which I don’t care about anymore.
Vistaprint loses because, while I really don’t hold them at fault since they were quick to replace my lost order which was free to begin with, I have the stigma now in my head of not getting my stuff.
UPS loses because why the hell are they pissing around with the post office instead of just delivering my package themselves?
The biggest loser here is the USPS. They were pretty apathetic when I told them they had lost my packages both times I went in. Plus, they lost TWO packages (and god knows what else I don’t even know about).

